Darlene Hutchinson
Secretary
Committee on Institutional Cooperation
1819 South Neil Street
Suite D
Champaign, IL 61820-7271
Phone: (217) 244-9239
Fax: (217) 244-7127
Email: djhutch@staff.cic.net
Early in 2002 a survey was conducted of the CIC Reference Departments
to reveal patterns and best practices regarding staffing, service
modes (email, chat, etc.), number of transactions, and sizes of
the reference collections.
Committee on Institutional Cooperation • 1819 South Neil Street, Suite
D • Champaign, IL 61820-7271
Phone: 217.333.8475 • Fax: 217.244.7127 • Email:
cic@staff.cic.net
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